Frequently asked questions


Customer Service specialists are available by email or phone during regular business hours to answer questions about the fit, style, or availability of an item and to guide you through the shopping process.


Phone: + 1 424 288 4221

The Elder Statesman 607 Huntley Drive West Hollywood, CA 90069


To shop by category click the shopping links in the navigation menus located at the top and left-hand side of the screen. To choose a product, click the item image. This will take you to the product detail page. To add items to your bag, select your size and click the add to bag icon. Items are automatically saved in the shopping bag, but availability is not guaranteed until purchase. In the shopping bag, you may remove items, resume shopping or continue to checkout.

To process you order, click the Proceed to Checkout. Our secure checkout process involves entering billing and delivery information, shipping method, and payment details. Our checkout process exceeds industry safely standards for secure payment.

An order confirmation will automatically appear and a copy will be sent by email. Customers are notified by email and provided with a tracking number when the order is ready to ship.

The Elder Statesman accepts payment in the form of American Express, Visa, Master Card, and Discover; we do not accept personal checks, cash or money orders. The retail prices displayed on The Elder Statesman do not include taxes.

All merchandise sold on The Elder Statesman is intended for personal use only. We reserve the right to cancel all orders that appear to be for resale-purposes.


At checkout domestic customers can choose UPS Ground or 2-Day. International customers are required to pay shipping and taxes/duties at checkout. Please note shipping is not refundable. Depending on shipping address and service selected, delivery usually occurs within 7 days once your order has been processed, pending availability and credit card verification. An adult signature is always required for delivery.

If you wish to waive this option, please contact with your name and order number.

  • Ground: 5 -7 business days
  • Two Day: 2 -3 business days
  • Standard Overnight: 1 -2 business days

Processing Time:

  • Orders placed Monday through Friday before 12PM PST typically  begin processing that day (excluding holidays) although it can take 1-2 business days.
  • Orders placed after 12PM PST on Friday will begin processing the following Monday (excluding holidays).